FAQ

Q: How long does shipping usually take?

Most orders arrive within 7 business days of the shipping date, however, it can take up to 14 business days for orders to arrive. This can also be effected by availability of items.

Q: What is your return policy?

If you receive an item and you changed your mind or you simply don’t like it then you can contact us and we will process a return for you within 14 day return period. Unfortunately, we do not provide a shipping label if you decide that you do not want the order after you have received it but please feel free to contact us and we might be able to sort something out for you!

Q: What is your refund policy?

If we have shipped you the wrong item or the item hasn’t arrived within 14 business days we will refund or replace your order upon request.

Q: I entered the wrong address, how can I get this fixed?

Send us an email to customercare@versasound.com ASAP so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Additionally please scroll down for how to contact us on demand.

Q: I don’t want my order, how do I cancel it?

Just like if you were to enter the wrong address for your order please send an email ASAP to customercare@versasound.com so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the enquiry and prioritize it. Additionally please scroll down for how to contact us on demand.

Q: I want to change something in my order, how can I do this?

Just send an email ASAP to customercare@versasound.com so we can change your order for you. Please make the subject of the email [CHANGE] so that we can spot the enquiry and prioritize it. Additionally please scroll down for how to contact us on demand.

Q: My order status is completed but I don’t have my order?

This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!

Q: How does VersaSound process payments?

Our pricing is based on the USD, U.S. Dollar. All payments and exchanges are dealt directly by our payment processors.

Q: I have a question that isn’t here! How can I ask?

If there’s something you need help with and it’s not listed in the FAQ please feel free to contact us via our Contact Us page or send us an email at customercare@versasound.com!

Q: How do I get help right NOW?

To contact us right now for immediate assistance please call (800) 608-2990. If you are unable to contact us during these times it is best to contact us via email with all your order details at customercare@versasound.com as fast as possible so that we can attend to your issue in a timely manner.